Question 1

Can I cancel anytime?

Accepted Answer

Yes — cancel from your billing dashboard with one click. No phone calls, no email forms, no retention loops. Your subscription remains active until the end of the period you've already paid for, then stops billing.

Question 2

What happens to my resumes if I downgrade or cancel?

Accepted Answer

Your resumes stay safe. You keep read-only access to everything you've created and you can still download PDFs. You just lose access to the higher-tier features (ATS Resume Checker, ATS Job Match, AI writing) until you upgrade again.

Question 3

Do I need a credit card to try OfferBound?

Accepted Answer

No. The Free plan is genuinely free with no card required — sign up with email or Google and start building immediately. A card is only needed if you choose to upgrade to Pro or Teams.

Question 4

Are refunds available?

Accepted Answer

If something goes wrong within 14 days of your purchase, contact support and we'll make it right — refund or credit, your call. After 14 days, refunds are handled case-by-case. Cancel anytime to stop future billing.

Question 5

What's the difference between managed AI and BYOK?

Accepted Answer

Managed AI uses our infrastructure — paid plans include AI features billed in credits, no setup needed. BYOK ("Bring Your Own Key") lets you connect your own OpenAI, Anthropic, or Gemini API key — you pay your provider directly and OfferBound doesn't charge you for the AI calls. Both produce the same results.

Question 6

How do AI credits work?

Accepted Answer

Each AI action (running ATS Resume Checker, ATS Job Match, generating bullets, etc.) consumes a small number of credits depending on the model and prompt size. Paid plans include a monthly credit allowance that resets at billing date. Need more? Buy a Credit Pack — packs never expire and are shared across all AI features.

Question 7

Can I switch between monthly and yearly?

Accepted Answer

Yes. Switch between billing intervals at any time from the billing dashboard. Yearly subscribers save up to 20% compared to monthly. When you switch, you get pro-rated credit for the unused portion of your current period.

Question 8

Do you offer team or volume discounts?

Accepted Answer

Yes — for larger organizations, career coaches, or volume licensing, contact us at hello@offerbound.io and we'll put together a quote that fits your team size.

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Frequently Asked Questions